Attention Bernina Owners! Get the EXCLUSIVE Care and Maintenance DVD The Care and Maitenance DVD presents tips and techniques for cleaning and oiling your machine, as well as information on bobbins and needle types. A bonus segment on threading sergers and double needles is also included. The Care and Maintenance DVD may be purchased with or without a maintenance kit.

Machine Service

We know how important your machine is to you. Jim Kelleher and our authorized Bernina of America service department will service your machine quickly and with an attention to detail. We also provide service on most machines made by other manufacturers, such as:

When you bring in your machine, be sure to include:

• Foot pedal and power cord
• Embroidery attachment and hoop (for embroidery machines)
• Standard needle plate, bobbin case, bobbin and feet
• Fabric sample showing stitching problem(s), if applicable
• If machine is still under warranty, please bring your warranty card

Warranty Services

• Please make sure to bring your warranty card with you at time of drop off
• The machine must be in the possession of the original purchaser and be registered
• Warranty service only covers machines that have been used for personal, non-commercial use and have not been abused or subjected to environmental conditions including, but not limited to fire, flood, power surge, lightning strike, hurricane or earthquake damage.
• Parts are covered only if failure occurs after normal wear and tear
• Warranty may be void if the machine has not been maintained according to the maintenance section or maintenance schedules outlined in the owner’s manual, guide book or other maintenance document applicable to your particular machine.