Service and Repair

We service and repair ALL makes and models!
Just come on in with your machine and drop it off during our normal business hours and we will check it in for repair...it's that easy! Machine turnover time varies based on number of machines in for repair and if parts are needed, but usually is between 1-2 weeks. We will give you our estimate of completion time when you come in! Do you need your machine serviced and back to you faster...if so, ask about our rush service!

Our Technical Department has over 80 years of collective machine service and repair experience, and all work is conducted onsite at both locations.
We know how important your machine is to you. Our certified Baby Lock and BERNINA service department will service or repair your machine quickly and with exacting attention to detail.

 

Sewing Services Performed:

  • Dependent on the machine and service, covers will be removed and the machine will be thoroughly cleaned 
  • All computer circuits checked
  • Reset the alignment
  • Needle pressure module and hook/feed module aligned
  • Center Needle position set
  • Needle plate inspected and repaired
  • Bobbin case inspected and repaired
  • Outer rotary hook cleaned and inspected
  • Needle/hook timing inspected and adjusted
  • Needle bar height inspected and adjusted
  • Thread cutter blade inspected and replaced if needed
  • Hook/Feed module inspected and lubricated
  • Internal bushings and moving parts inspected and lubricated
  • Machine timing belt inspected
  • Main motor belt inspected
  • Take up spring inspected
  • Presser foot height inspected and adjusted
  • Fabric Thickness sensor inspected
  • Feed dog position and height inspected and adjusted
  • Pre-tension assembly inspected and cleaned
  • Main tension assembly inspected and cleaned
  • Vertical and horizontal feed motion inspected and adjusted
  • Camera function (if applicable) inspected
  • Machine test sewn and tension balanced
 

 Embroidery Unit Services Performed:

  • Upper cover removed
  • 'X' and 'Y' drive belts inspected and adjusted
  • Drive gears removed of loose threads
  • Main bushing shafts cleaned and lubricated
  • Belt driving gears greased
  • Embroidery sewn off

Rush Services: 1 or 3-Day Repair Service Available

  • Please call to confirm technician availability

Firmware Updates

Upgrades Installation

Scissor & Pinking Shear Sharpening

CMP (Complete Maintenance Plan)