Service and Repair

Sewing Machine Tune-ups, Service & Repair in Western New York

Aurora Sewing Center services and repairs ALL makes and model sewing machines!

Bernina, Baby Lock, Juki, Brother, Elna, Pfaff, Singer, Kenmore, Janome, Tajima, White, Viking, and many more!

We also service and repair a wide variety of types of sewing machines, such as; mechanical sewing machines, electronic and computerized sewing machines, embroidery machines, sergers / overlockers, longarm and midarm quilting machines, multi-needle embroidery machines, straight stitch and featherweights, heavy duty, commercial and industrial sewing machines. 

Our certified BERNINA, Baby Lock and Juki service department has multiple onsite technicians with over 80+ years of combined professional experience.

Our experienced technician team is also available by phone to help answer your questions and try to address basic sewing machine issues you are experiencing to determine if service is needed.

Available Services:

  • Sewing, Embroidery & Quilting Machine Tune-up Services

  • Sewing, Embroidery & Quilting Machine Repairs

  • Parts Replacement

  • Rush Services; 24-hr or 3-day service (business days only)

  • Complete Maintenance Program (CMP) – bumper to bumper warranty for your sewing machine

  • Firmware updates

  • Upgrade installations

  • Scissor & Pinking Shear Sharpening

  • Walking Foot Services

  • On-site Services & Repairs

Note: Machine Tune-ups do not include any necessary parts and installation. If your machine requires replacement or repair parts, additional labor charges may incur. 

Mechanical Sewing Machine Tune-up (has dials):

Tune-up service performed on mechanical sewing machines with dials, and no push buttons or circuit boards includes a thorough sewing machine cleaning which includes removal of all thread, dust and debris from gears and internal workings.  Additional Tune-up details:

  • Machine dependent, once covers are removed, all gears and internal moving components are inspected.
  • The machine is cleaned, with all bushings and moving parts lubricated oiled and adjusted.
  • We set the hook timing, and adjust tensions.
  • Checked and set belt tensions, and set timing between upper and lower shafts.
  • The upper and lower tensions are set to the sewing machines factory specifications.
  • We inspect the bobbin winder, feed dogs, needle bar, bobbin case, hook, motor, wiring.
  • Any burrs in the thread path and from the sewing hook are polished.
  • We then test sew the machine’s performance and function with a new needle.

      Electronic (Computerized) Sewing Machine Tune-up (has buttons and electronics):

      Tune-up service performed on an electronic or computerized sewing machines includes all of the same cleaning, lubricating and applicable inspections as mechanical machines, as well as additional inspections and details paid toward the circuit boards, internal processor and more complex electronic components.  Additional Tune-up details:

        • The machine is cleaned, with all bushings and moving parts lubricated oiled and adjusted.
        • All gears and internal moving components are inspected.
        • We set the hook timing, and adjust tensions.
        • Checked and set belt tensions, and set timing between upper and lower shafts.
        • The upper and lower tensions are set to the sewing machines factory specifications.
        • We inspect the bobbin winder, feed dogs, needle bar, bobbin case, hook, motors, wiring and electric cords, screens, circuit boards, circuit board connections, lights, buttons, and sensors.
          • The various Sensors in your machine will provide additional information that will help us to diagnose errors and identify any repairs your machine may need.
        • Any burrs in the thread path and from the sewing hook are polished.
        • Check thread cutters and automatic needle threaders.
        • We then test sew the machine’s performance and function with a new Schmetz needle.
      Sewing Machine Repair

      Longarm or Midarm Quilting Machine Tune-up:

      Longarm or midarm quilting machine tune-up service includes all of the same cleaning, lubricating and applicable inspections as computerized machines, as well as additional inspections and details paid toward the circuit boards, internal processor and more complex electronic components.  Service includes a thorough cleaning, inspection, oiling / lubrication and adjustments as needed. We will also check for any broken parts once your machine is open and we can look inside.  Additional Tune-up details:

      • Machine dependent, once covers are removed, all gears and internal moving components are inspected.
      • The machine is cleaned, with all bushings and moving parts lubricated oiled and adjusted.
      • We set the hook timing, and adjust tensions.
      • Check and set belt tensions.
      • The upper and lower tensions are set to the sewing machines factory specifications.
      • We inspect the bobbin winder, feed dogs, needle bar, bobbin case, hook, motors, wiring and electric cords, screens, circuit boards, circuit board connections, lights, buttons, and sensors.
        • The various Sensors in your machine will provide additional information that will help us to diagnose errors and identify any repairs your machine may need.
      • Any burrs in the thread path and from the sewing hook are polished.
      • Check thread cutters and automatic needle threaders.
      • We then test sew the machine’s performance and function with a new needle.

      Embroidery Machine Tune-up (combination of electronic sewing machine with embroidery unit):

      Embroidery Machine tune-up service performed on an Embroidery Machines includes all of the same cleaning, lubricating and applicable inspections as electronic sewing machines, as well as additional inspections and details paid toward the circuit boards, internal processors and more complex electronic components.  Additionally, the embroidery unit or module is serviced, and the sewing machine and module is collectively calibrated.  Additional Tune-up details:

      • The sewing machine is cleaned, with all bushings and moving parts lubricated oiled and adjusted.
      • All internal moving components are inspected.
      • We set the hook timing, and adjust tensions.
      • Check and set belt tensions, and set timing between upper and lower shafts.
      • The upper and lower tensions are set to the sewing machines factory specifications.
      • We inspect the bobbin winder, feed dogs, needle bar, bobbin case, hook, motors, wiring and electric cords, screens, circuit boards, circuit board connections, lights, buttons, and sensors.
        • The various Sensors in your machine will provide additional information that will help us to diagnose errors and identify any repairs your machine may need.
      • Any burrs in the thread path and from the sewing hook are polished.
      • Check thread cutters and automatic needle threaders.
      • We then test sew the machine’s performance and function with a new Schmetz needle.
      • The embroidery unit covers are removed for cleaning, and thread and debris are removed from the unit’s internals and gears.
      • Belt tensions are set, gear mesh is set, and gears are lubricated.
      • Sensors and function of embroidery module is tested, calibrated and centered.
      • We then test the machines and embroidery modules’ embroidery performance with new #80 Schmetz Universal needle.

      Please note – all embroidery designs need to be saved by the customer prior to pursuing service, otherwise they can be deleted in the process.

      Multi-Needle Embroidery Machine Tune-ups:

      Multi-needle Embroidery Machine Tune-up service includes similar cleaning, lubricating, and applicable inspections and check points as Embroidery Machines with additional needle bars, gears, extra tensions and no feed dogs.  Service includes a thorough cleaning, inspection, lubrication and adjustments.  We will also check for any broken parts once your machine is open and we can look inside.  Additional Tune-up details:

      • The multi-needle embroidery machine has all threads stripped off the machine so it can be cleaned and all debris removed from tension units and thread guides.
      • Covers are removed, and all bushings and moving parts lubricated oiled and adjusted.
      • We inspect all internal moving parts, needle bars, bobbin case, hook, motors, wiring and electric cords, screens, circuit boards, circuit board connections, lights, buttons, and sensors.
      • Center and replace all new Schmetz needles.
      • We polish any burrs off the hook, set the hook timing, and lubricate.
      • We rethread each needle, set each needles’ tension to the sewing machines factory specifications.
        • The various Sensors in your machine will provide additional information that will help us to diagnose errors and identify any repairs your machine may need.
      • Check thread cutters and automatic needle threaders.
      • We then test the multi-needle machines’ embroidery performance by stitching out a design.

      Please note – all embroidery designs need to be saved by the customer prior to pursuing service, otherwise they can be deleted in the process.

      Machine Firmware Update:

      Electronic-based Baby Lock, Bernina and other brand sewing machines which have available updated firmware are implemented with latest version available from manufacturer, and applied based on the manufacture’s direction. 

      Please note – all embroidery designs need to be saved by the customer prior to pursuing this service, otherwise they can be deleted in the process.

      Upgrade Installation:

      Electronic-based and Embroidery Machines periodically have Upgrades available for purchase which provide added features to your machine.  Our certified technicians install these Upgrades.

      Please note – all embroidery designs need to be saved by the customer prior to pursuing this service, otherwise they can be deleted in the process.

      Serger Machine Tune-up:

      Tune-up service performed on a non-industrial serger or overlocker machine includes covers removed, as dependent on machine type, and dust, debris, and threads thoroughly cleaned from the internals of the serger machine.  Additional Tune-up details:

      • Once cleaned, all moving parts, gears, cams are lubricated and greased.
      • All internal moving components are inspected.
      • If applicable, looper tubes are cleared and cleaned.
      • Loopers are inspected, and timing set.
      • Timing is balanced between the upper and lower shafts.
      • All tensions are set to the serger’s factory specifications.
      • Knife blades and connections are inspected, and mesh are set.
      • Feed dog height and stitch fingers are inspected, and needle plate polished.
      • As applicable, we inspect the motors, wiring and electric cords, screens, circuit boards, circuit board connections, lights, buttons, and sensors.
        • The various Sensors in your machine will provide additional information that will help us to diagnose errors and identify any repairs your machine may need.
      • We then test stitch the serger’s performance and function with a new ELX #90 Schmetz needle.

      Industrial Sewing Machine Service

      Industrial Machine Service features all of the same check points as Mechanical Machine Tune-up Service as well as the separate bobbin winder, if necessary. Service includes a thorough cleaning, inspection, lubrication and adjustments.

      Straight Stitch and Featherweight Machine Tune-up (straight stitch with no dials):

      Straight Stitch and Featherweight sewing machine tune-up service includes a thorough cleaning by removal of all thread, dust and debris, and lubrication of all bushings, gears, pullies and bearings.  Additional Tune-up details:

      • The machine is cleaned, with all bushings and moving parts lubricated oiled and adjusted.
      • Belts are inspected, and tensions set
      • We inspect the motor, wiring and electric cords.
      • We inspect the hook, deburr and polish, and set the hook timing, and adjust tensions.
      • The upper and lower tensions are set.
      • The featherweight machines’ exterior finish is cleaned and is polished.
      • We then test sew the machine’s performance and function with a new needle.

      Additional restoration work can be performed on a case by case basis.

      RUSH Sewing Machine Services:

      • 24-hr RUSH Service can be provided if call the store first to confirm availability of a Technician. If you drop your sewing machine off before 11am and a technician availability is confirmed, your sewing machine may be available for pick-up before close that same day.  If not RUSH service will be 24 hours.
      • 3-Day EXPEDITED Service includes completing requested services on your sewing machine with three business days’ time between Monday and Friday.

      24-hr RUSH and 3-Day EXPEDITED Sewing Machine Services cannot be combined with any other specials, coupons or discounts.  These services are based only on Monday through Friday business days, and exclude all holidays.

      Complete Maintenance Program (CMP) – bumper to bumper warranty for your sewing machine:

      When you purchase your new machine from Aurora Sewing Center, in many cases you have the option to also purchase Aurora Sewing Center's Complete Maintenance Program (CMP).  The Complete Maintenance Program is a multi-year warranty platform to protect your new investment and easily keeps your sewing machine, embroidery machine, longarm, or serger in top working condition, worry free!   To learn more about Aurora Sewing Center's Complete Maintenance Program (CMP) worry free warranty program, click here!

      Walking Foot Service:

      Walking Foot is cleaned, lubricated and internal walking foot parts are aligned.

      On-site Services & Repairs:

      Our technicians can conduct on-site sewing machine services and repairs at your facility. We recognize for industrial and business operations, time is money, and on-site repairs are necessary to quickly get your sewing machine back into proper operation.

      Please call either store for technician availability and scheduling for on-site services and repairs. Special fees, and hourly-based pricing and travel will apply. Exclusions will apply, including on-site repair service cannot be combined with any other specials, coupons or discounts.