Refund policy
REFUND & RETURN POLICY:
No returns of fabric, books, patterns, software, sewing machines or electric appliance purchases.
INSTORE: For other in-store purchased product, store credit will be issued for accepted returns without a receipt.
ONLINE: For all online orders purchased product (excludes; fabric, books, patterns, software, opened product(s), opened sewing machines), requested returns or order cancelations after the time of order are subject to less a 5% fee. Any cancelation of orders placed for "pre-orders" for new product launches are subject to less a 18% fee.
An ORDER RMA# is required for all unopened product returns. An ORDER RMA# can be requested and obtained by e-mailing ORDERS@aurorasewingcenter.com. The ORDER RMA# needs to be included within the returned package to be subject to a refund. Refunds will be issued within three business days after receiving the returned product with an ORDER RMA# enclosed, as long as the returned product has not been damaged, or packaging altered. Customer also responsible for return shipping.
In all cases, no returns will be accepted after thirty (30) days of the time or order placement.
COMMENT SOLD LIVE SALES: No returns will be accepted
PRE-ORDER POLICY:
Pre-order items are indicated as PRE-ORDER to the consumer prior to ordering and are offered for sale prior to having stock on hand. We are purchasing in advance and given an estimated arrival date from the manufacturer, however we cannot guarantee a ship date and these dates are subject to change without notice.
Due to the high demand and limited supply of pre-order items, cancellations are subject to an 18% cancellation fee. Note, cancellations may not be accepted on special pre-order items, such as limited editions and/or exclusive releases, as these items have the highest demand and are produced in very limited quantities.
We thank you in advance for your patience and please be assured that when these items arrive, they will be efficiently processed and orders fulfilled promptly. Questions on a specific order can be answered by emailing us at ORDERS@aurorasewingcenter.com or by calling 716-652-2811.
CLASS REFUND POLICY (IN-STORE/VIRTUAL):
We make a commitment to our teachers prior to the start of their classes so that they can prepare and reach out to students as needed before class. Therefore, cancellations must be made at least 8 days prior to the start date of the class. All cancellations will include a 10% cancellation fee which is deducted from the total refund amount as class spots are limited. Cancellations made 7 days or less prior to a class start date may be issued store credit only. Store credit can only be completed by calling 716-652-2811 to request the store credit (10% cancellation fee will be deducted). NO REFUNDS are allowed for cancellations made on or after a class start date, NO EXCEPTIONS! In the event that Aurora Sewing Center must cancel a class, whether due to low enrollment, weather, etc., then we will contact each enrollee with the offer of either a full refund or substitution for another class.
VIRTUAL CLASS & PROGRAM POLICY:
- Zoom Details: Log-in information is emailed to registered students within 30 minutes of the class start time.
- Recordings: If you cannot attend the live session, a recording will be provided. After the live class is uploaded, a recording link will be emailed to all registered students, accessible for 72 hours (3 days) only.
- Refunds: No refunds will be issued if a student cannot attend the live class or fails to watch the recording within the 72-hour window.
- Access: Recorded links are strictly for registered students only. Sharing with non-registered individuals is prohibited.
For questions regarding supplies, patterns, or recordings, please call one of our stores for prompt assistance:
- East Aurora: (716) 652-2811
- Williamsville: (716) 204-8350
- Victor: (585) 742-2680
EVENT REFUND POLICY (on-site/off-site/virtual):
Aurora Sewing Center is committed to bringing you guest educators from all over the world for in-house, off-site events and virtual events. We commit many months in advance to secure the availability of these guests, ensuring a final attendance count several weeks in advance. Therefore, cancellations made 8 days prior to the event start date are eligible for a refund, minus a 10% Cancellation fee. Refunds and/or store credits will NOT be issued for any cancellations made 7 days or less prior to the event date. In the event that Aurora Sewing Center must cancel an event, whether due to low enrollment, weather, etc., we will contact each enrollee with the offer of either a full refund or store credit, depending on the type of event.