Shipping policy
FREE In-store pickup
You can skip shipping fees with free local pickup at any of the three Aurora Sewing Center store locations. After placing your order and selecting local pickup at checkout, your order will be prepared and typically be ready for pick up generally within 1 to 3 business days. We will send you an email when your order is ready for pickup. If three are any questions, please call us at 716-652-2811 so we can quickly assist you.
Our in-store pickup hours are regular business hours Monday through Saturday. Please have your order confirmation email with you when you come.
Shipping
All shipping charges include fees associated with shipping and handling.
Orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation e-mail. You will receive another notification and associated tracking number (if being shipped), when your order has been processed to be shipped via pick-up generally using USPS, UPS, DHL or FEDEX.
Note, potential delays in shipping with the shipping service are outside of our control.
Shipping & Handling Rates and Estimates
Shipping & handling charges for your order will be auto-calculated and displayed during the checkout process, and before you place your order.
Free Ground Shipping in the continental USA is available on select products when the online order's total is greater than $99, and exclusions to free ground shipping do exist: longarm quilting machines; multi-needle and single-needle embroidery machines; furniture; used trade-in machines; other large items; and kits for Aurora Sewing Center classes.
How do I check the status of my order?
When your order has been processed to be shipped, you will receive an email notification from us and you will also receive separately a shipment tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 to 7 business days of receiving your shipping confirmation e-mail, please e-mail ORDERS@aurorasewingcenter.com with your name, Order Number, product expected, and we will look into it for you and get back to you as soon as possible.