WILLIAMSVILLE
8575 MAIN STREET
WILLIAMSVILLE, NY. 14221
716.204.8350
EAST AURORA
659 MAIN STREET
EAST AURORA, NY. 14052
716.652.2811

SERVICE & REPAIRS

Our Technical Department has over 70 yeasrs of collective machine service and repair experience. All service and repair is conducted onsite at both locations.
We know how important your machine is to you. Our certified Baby Lock and BERNINA service department will service or repair your machine quickly and with exacting attention to detail.




We also provide service on ALL machines made by other manufacturers, including:

  • BabyLock
  • Bernina
  • Brother
  • Elna
  • Happy
  • Husqvarna-Viking
  • Singer
  • Simplicity
  • Pfaff
  • HandiQuilter
  • Highlead
  • Reliable
  • Necchi
  • Toyota
  • Janome
  • Econosew
  • Juki
  • Consew
  • White
  • Melco
  • Plus More!

Sewing Services Performed:

  • All covers will be taken off and the machine will be thoroughly cleaned 
  • Machine software updated to the latest version
  • All computer circuits checked
  • Reset the alignment
  • Needle pressure module and hook/feed module aligned
  • Center Needle position set
  • Needle plate inspected and repaired
  • Bobbin case inspected and repaired
  • Outer rotary hook cleaned and inspected
  • Needle/hook timing inspected and adjusted
  • Needle bar height inspected and adjusted
  • Thread cutter blade inspected and replaced if needed
  • Hook/Feed module inspected and lubricated
  • Internal bushings and moving parts inspected and lubricated
  • Machine timing belt inspected
  • Main motor belt inspected
  • Take up spring inspected
  • Presser foot height inspected and adjusted
  • Fabric Thickness sensor inspected
  • Feed dog position and height inspected and adjusted
  • Pre-tension assembly inspected and cleaned
  • Main tension assembly inspected and cleaned
  • Vertical and horizontal feed motion inspected and adjusted
  • Camera function (if applicable) inspected
  • Machine test sewn and tension balanced

Embroidery Unit Services Performed:

  • Upper cover removed
  • 'X' and 'Y' drive belts inspected and adjusted
  • Drive gears removed of loose threads
  • Main bushing shafts cleaned and lubricated
  • Belt driving gears greased
  • Embroidery sewn off

Same-Day & Three Day Repair Service Available

  • Please call to confirm technician availability

Firmware Installation

Upgrades Installation

Scissor Sharpening

CMP (Complete Maintenance Program)

When You Bring Your Machine in for Servicing, Please Bring:

  • Sewing Machine
  • Embroidery Unit (If Applicable)
  • Power Cord & Foot Control 
  • All Purpose Presser Foot 
  • Embroidery Presser Foot (Embroidery Units Only)
  • Bobbin Case
  • Bobbin
  • General Sewing Stitch Plate (Not Straight Stitch Plate)
Do not bring any other accessories. If you are bringing in your sewing machine and embroidery unit to be updated, please save your designs on a personal design card, CD, flash drive, or hard drive.

Warranty Services:

  • The machine must be in the possession of the original purchaser, and be registered.
  • Warranty service only covers machines that have been used for personal, non-commercial use and have not been abused or subjected to environmental conditions including, but not limited to fire, flood, power surge, lightning strike, hurricane or earthquake damage.
  • Parts are covered only if failure occurs after normal wear and tear
  • Warranty may be void if the machine has not been maintained according to the maintenance section or maintenance schedules outlined in the owner’s manual, guide book or other maintenance document applicable to your particular machine.

CONTACT

info@aurorasewingcenter.com

STORE HOURS

  • Mon - Fri: 10:00AM - 5:30PM
  • Sat: 10:00AM - 4:00PM
  • Sun: 12:00PM - 4:00PM