WILLIAMSVILLE 8575 MAIN STREET WILLIAMSVILLE, NY. 14221 716.204.8350
EAST AURORA 659 MAIN STREET EAST AURORA, NY. 14052 716.652.2811
SERVICE & REPAIRS
We service and repair ALL makes and models.
Our Technical Department has over 70 years of collective machine service and repair experience, and all work is conducted onsite at both locations.
We know how important your machine is to you. Our certified Baby Lock and BERNINA service department will service or repair your machine quickly and with exacting attention to detail.
We also provide service on ALL machines made by other manufacturers, including:
Sewing Services Performed:
Dependent on the machine and service, covers will be removed and the machine will be thoroughly cleaned
All computer circuits checked
Reset the alignment
Needle pressure module and hook/feed module aligned
Center Needle position set
Needle plate inspected and repaired
Bobbin case inspected and repaired
Outer rotary hook cleaned and inspected
Needle/hook timing inspected and adjusted
Needle bar height inspected and adjusted
Thread cutter blade inspected and replaced if needed
Hook/Feed module inspected and lubricated
Internal bushings and moving parts inspected and lubricated
Machine timing belt inspected
Main motor belt inspected
Take up spring inspected
Presser foot height inspected and adjusted
Fabric Thickness sensor inspected
Feed dog position and height inspected and adjusted
Pre-tension assembly inspected and cleaned
Main tension assembly inspected and cleaned
Vertical and horizontal feed motion inspected and adjusted
Camera function (if applicable) inspected
Machine test sewn and tension balanced
Embroidery Unit Services Performed:
Upper cover removed
'X' and 'Y' drive belts inspected and adjusted
Drive gears removed of loose threads
Main bushing shafts cleaned and lubricated
Belt driving gears greased
Embroidery sewn off
Rush Service & 3-Day Repair Service Available
Please call to confirm technician availability
CMP (Complete Maintenance Plan) Bumper to Bumper Service Plan
When You Bring Your Machine in for Servicing, Please Bring:
Embroidery Unit (If Applicable)
Power Cord & Foot Control
All Purpose Presser Foot
Embroidery Presser Foot (Embroidery Units Only)
General Sewing Stitch Plate (Not Straight Stitch Plate)
Please do not bring any other accessories.
If you are bringing in your sewing machine and embroidery unit to be updated (firmware or upgrade), please save your designs on a personal design card, CD, flash drive, or hard drive prior to dropping your machine off.
The machine must be in the possession of the original purchaser, and be registered.
Warranty service only covers machines that have been used for personal, non-commercial use and have not been abused or subjected to environmental conditions including, but not limited to fire, flood, power surge, lightning strike, hurricane or earthquake damage.
Parts are covered only if failure occurs after normal wear and tear
Warranty may be void if the machine has not been maintained according to the maintenance section or maintenance schedules outlined in the owner’s manual, guide book or other maintenance document applicable to your particular machine.